Refund Policy

At Bay Lake Landscapes, we aim to provide a fair and transparent service. By booking work with us, you agree to the following terms regarding cancellations and refunds:

Cancellations

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• A minimum of 14 days’ notice is required for any cancellation.

• Cancellations must be made before materials are ordered. Once materials have been ordered or purchased, cancellations may not be eligible for a refund.

 

Late Cancellations

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• Any cancellation made within 14 days of the scheduled start date will incur a 25% cancellation fee.

• This fee covers administrative, scheduling, and staffing costs already committed to your project.

• Unforeseen Circumstances

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We understand that situations such as illness, emergencies, or unforeseen events can arise.

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• In such cases, work will be rescheduled rather than cancelled, where possible.

• A 25% payment of the total project cost will be required in advance to secure the rescheduled booking.

• This ensures that administrative and labour costs are covered and allows us to allocate resources effectively.

 

Refunds

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• Refunds are only applicable where cancellations are made in accordance with the terms above.

• Any costs already incurred (including materials, labour, or third-party services) may be deducted from any refund due.